Orders

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. We accept all major payment methods including credit/debit cards and more.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us at xebora.shop@gmail.com as soon as possible. We'll do our best to help, but we cannot guarantee changes once an order has been dispatched.

Shipping

How long does delivery take?

• UK Standard: 5-10 business days
• UK Express: 3-5 business days
• EU Standard: 5-10 business days
• International Standard: 7-15 business days
• International Express: 3-5 business days

Do you offer free shipping?

Yes! We offer free standard shipping on UK orders over £50, EU orders over £75, and international orders over £100.

Do you ship internationally?

Yes, we ship to many countries worldwide including the US, Australia, Canada, UAE, and more.

Returns & Refunds

What is your returns policy?

We want you to be completely happy with your purchase. If you're not satisfied, please contact us within 30 days of receiving your order and we'll arrange a return or refund.

How do I return an item?

Email us at xebora.shop@gmail.com with your order number and reason for return. We'll guide you through the process.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment methods available at checkout.

Is my payment information secure?

Absolutely. All payments are processed securely through Shopify Payments. We never store your card details.

Still Have Questions?

Can't find the answer you're looking for? Contact us and we'll be happy to help!